When big doesn't always mean better…

Recently, I had quite the experience with a large corporate company — UPS.
What should have been a simple 48-hour delivery turned into an 8-day saga. Endless calls to an offshore call centre, departments that don't speak to each other, and in the end, I had to drive 90 minutes to collect the parcel myself. No apology, no goodwill gesture — just frustration.
In contrast, my experience with two small to medium businesses couldn't have been more different.

Intech Calibration went above and beyond — rearranging their schedule, working overtime, and calibrating 20 thermocouples for me at the last minute.
Temperature Indicators pulled out all the stops to get my order delivered in under 24 hours.

Their customer service, flexibility, and commitment to helping me out of a tight spot reminded me why working with smaller businesses often makes all the difference. They care, they act fast, and they treat you like a valued partner — not just another number in the system.

Sometimes when looking for a partner to deliver your next project or training session, a big brand doesn't equal excellence — it just equals size.
A small to medium business, with people you know and trust, can offer more experience, capability, and genuine care than a hundred-year-old brand that's lost its “why” in pursuit of financial gain.

A huge thank you to John at Intech Calibration and Tim at Temperature Indicators for the incredible support.
If you need calibration services or temperature indicators, I can't recommend them highly enough!

https://www.intechcalibration.co.uk
https://temperature-indicators.co.uk
www.chartech.co.uk