Satellite and On-Site Support
Support Services at Chartech Ltd
At Chartech Ltd, support isn't just a service—it's a partnership. We offer comprehensive support for food manufacturers in general processing and specifically the thermal processing industry. Our aim is to ensure that your thermal and process control systems are robust, efficient, and future-ready.
With our expertise as process and Thermal Processing Experts and commitment, we help businesses navigate challenges, optimise processes, and maintain compliance with industry standards.
Satellite Support
Our Satellite Support services provide a responsive and flexible option for expert guidance when you need it most. Whether you are facing a process deviation and need to determine if it's safe, planning changes to an existing process, or exploring new technology, our team is here to assist. You'll have access to a Thermal Authority and Lean Six Sigma Black Belt—your expert on the end of the line, ready when you are.
Our On-Demand Satellite Support can help you with
Process Deviations
Quickly assess any deviations from your established processes and determine if they pose a risk to product safety or quality.
Planning Changes
Receive expert advice on the best approaches to implement changes within your existing processes, ensuring minimal disruption and maximum efficiency.
Technology Exploration
Get a second opinion on new technologies you are considering, helping you make informed decisions that suit your operational needs.
Expert Consultation
Access an experienced voice to discuss any challenges or concerns you may have, providing clarity and direction.
Real-Time Assistance
Benefit from on-demand support that allows you to resolve issues as they arise, ensuring your operations keep running smoothly.
With our Satellite Support, expertise is never more than a call, click, or download away. We are dedicated to helping you navigate the complexities of processing and thermal processing, ensuring compliance and enhancing performance at every stage.
On-Site Support
When being there matters most, Chartech brings over 30 years of hands-on experience across the globe directly to your factory floor. Our on-site support is invaluable for businesses looking to implement or optimise their process and/or thermal processing systems.
As process and thermal processing experts, we focus on delivering practical solutions, ensuring your operations run smoothly and efficiently.
New Process Development
Launching a new process from scratch can be daunting, but Chartech is here to help. Our comprehensive support for new process development ensures that you have the right foundation in place to achieve success in your process and thermal processing operations.
System Design
We assist you in designing systems for your product requirements and operational goals. This includes selecting the right equipment and technology that aligns with your production needs.
Technology Selection
Choosing the right technology is critical for the efficiency of your process. We guide you through the evaluation of various options, ensuring you select the best fit for your specific application.
First-Time Validation
Our team provides expertise in first-time validation processes, ensuring that your new system meets all regulatory and safety standards. This step is crucial for confirming that your process and thermal processes are effective and compliant.
Team Training
We believe that a well-trained team is essential for successful process implementation. Chartech offers tailored training sessions designed to equip your staff with the knowledge and skills required to operate new systems confidently and effectively.
Existing Processes
Optimising your current operations is essential for maintaining competitiveness and ensuring efficiency in your thermal processing systems. At Chartech, we offer specialised support that focuses on enhancing existing processes to help you achieve better performance and meet evolving market demands.
Energy Consumption Reduction
We analyse your current processes to identify areas where energy consumption can be minimised.
By implementing energy-efficient practices, we help you lower operational costs while reducing your environmental impact.
Eliminating Rework and Process Deviations
Our experienced team utilises proven methodologies to identify the root causes of rework and process deviations.
By addressing these issues, we aim to streamline your operations and improve product consistency, ensuring that you deliver high-quality products every time.
Quality and Complaint Issue Resolution
Persistent quality issues and customer complaints can significantly impact your brand's reputation. We conduct thorough investigations to pinpoint the sources of these problems and implement effective solutions, restoring confidence in your products.
Audits and Reviews
Regular audits and process reviews are critical for maintaining compliance and optimising performance. Chartech conducts comprehensive process and thermal process audits of yours and your co-packers' processes, providing you with actionable insights and recommendations to enhance efficiency and effectiveness.
Process Establishment
Once you have the necessary equipment and a proven process, launching a new product can still present its own set of challenges. At Chartech, we specialise in ensuring that your product and process specifications are perfectly aligned, enabling you to meet compliance and quality goals right from the outset.
Align Product and Process Specifications
We work closely with you to ensure that your product specifications match your established processes. This alignment is vital for producing high-quality products that meet regulatory standards and customer expectations.
Compliance Assurance
Navigating industry requirements can be complex. Our team helps you understand and implement the necessary compliance measures, ensuring that your processes adhere to industry regulations and standards.
Chartech Electronic Support
Accessible and insightful, our Chartech Electronic Support is designed for practical use and includes a range of resources to aid your operations. Our aim is to make expert guidance readily available, enhancing your understanding and management of thermal processing systems.
What Our Chartech Electronic Support Offers:
- YouTube Channel: Access a wealth of insights from industry leaders through our dedicated YouTube channel, where we share valuable tips, expert interviews, and best practices.
- 'How To' eBooks: These step-by-step guides cover a variety of processing and thermal processing topics, providing you with easy-to-follow instructions to enhance your skills and knowledge.
- Thermal & Process Apps: Utilise our specially designed applications that help you analyse and understand your systems in greater detail, facilitating better decision-making.
With our Chartech Electronic Support, we provide the tools and resources you need to ensure your thermal and process control systems are efficient and effective. Whether you're looking for quick answers or in-depth knowledge, our electronic support is designed to meet your needs and empower your team.
Why Choose Chartech?
Over 30 years of experience in food manufacturing, from startups to multinational leaders.
Black Belt Certified in Lean Six Sigma, ensuring high-quality support.
Deep experience in all thermal process equipment, including but not limited to all retort brands , steam & dry heat ovens, pasturisers, cookers and heat exchangers
Reputation for delivering beyond expectations, built on passion, dedication, and results.
No problem is too small or too complex; if it matters to your process, it matters to us.
Frequently Asked Questions
Whats included in your monthly or annual process control or thermal authority support plan?
Our support packages include remote troubleshooting, documentation reviews, expert advice, and access to on-site support as needed.
What is Satellite Support?
Satellite Support is remote guidance via video or phone, designed to quickly resolve issues that don't require a site visit—ideal for urgent production concerns.
Do you offer emergency support for thermal process issues?
Yes, we can often assist within one hour remotely and arrange site visits for more complex problems or validation work.
Can Chartech help with audit preparation?
Absolutely. We provide both pre-audit process reviews and validation support to help you meet regulatory and retailer standards.
What types of site-based support do you provide?
On-site support includes process development, optimisation, problem solving, process establishment, and full thermal validation (TD/HD/HP).
Is support only for thermal processing?
While our expertise is centred around thermal processes, we also support broader manufacturing and process control.
Can I get support for a one-off project without a contract?
Yes, we offer both contract-based and project-based support depending on your needs.
Let's Build Processes That Perform. Together.
At Chartech Ltd, we are committed to partnering with you for all your thermal processing and validation needs. As Thermal Processing Experts, we offer satellite support, on-site assistance, or consultancy for thermal food processing and validation. We are here to help you create processes that perform and meet the highest standards of safety and efficiency.
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